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We believe in total support for our plan documents. We start with a three-pronged approach to providing a total customer experience - fast response, superior education, and total support.
Fast response means we return all phone calls and respond to all email within 24 hours, with most calls and emails responded to within 2 hours, except weekends and holidays. If we receive your email request for assistance by 2pm Eastern, we respond the same day.
We believe in educating our customers. Our newsletters and seminars are designed to provide timely information to our customers through easy-to-comprehend formats conveyed in a relaxed atmosphere. Each summer, between Memorial Day and Labor Day, our customers can attend our Summer CE Series, a series of six 1-hour webinars on a variety of topics. Our on-line libraries provide our customers easy access to guidance, reference materials and handy guides.
For QPC, total support means building a relationship with our customers. We believe that our plan documents are superior, and we provide our customers with a total customer experience unequalled in the plan document community.
Through our Consulting Support Package, we provide our total customer experience for professionals who have not tried our documents yet. Priced at $495/year, or twice-yearly payments of $265, the package includes email and telephone access to expertise in ERISA regulatory and compliance issues as well as a seat in each of our six webinars offered as our popular Summer CE Series, a seat in our monthly in-depth webinars on issues affecting qualified plans, and the research materials we create about IRS guidance. Sign up today by downloading and completing the QPC Consulting Support Service Agreement and fax or emailing it back to us. If you have any questions, or would like more information, please email us at sales@qualifiedpensionconsulting.com.
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